Free Shipping Conditions
Free Shipping Policy
RacquetGuys is committed to saving you money so you can focus on your game. Free Shipping is one way we do that.
The following conditions and limitations apply to our Free Shipping Policy:
- The order total must be equal to or greater than $89.00 (before taxes).
- Shipments must be within Canada and the 48 Contiguous United States. Shipments to Alaska, Hawaii and Puerto Rico are subject to a $10.95 USD shipping fee and can take additional time to arrive at their destination.
- Shipments may take 1-10 business days to arrive via ground shipping dependent on the shipping address location. Express services are available at an additional cost.
- RacquetGuys' Free Shipping Policy is NOT valid for heavy items that are greater than 5 kg (11 lbs.) in weight (i.e. stringing machines, tennis ball cases, tennis nets).
- All Stringing Machines (exceptions may apply to certain models) are NOT valid for free shipping. RacquetGuys's Customer Service Representatives will be in contact regarding shipping fees via email after your order is placed or you may inquire at (firstname.lastname@example.org).
- All Lobster Ball Machines (exceptions may apply to certain models) are subject to a flat shipping rate of $50.00 and are NOT valid for free shipping. If you have any questions regarding the shipment of ball machines please email RacquetGuys' Customer Service Team at email@example.com.
- Items not valid for free shipping are subject to regular shipping rates.
- Cannot be combined with price match or other promotions or discounts.
- Limited Time Offer - RacquetGuys reserves the right to change or end this promotion at any time.
- Items under 5 lbs. are subject to a $29.75 shipping fee.
- Items over 5 lbs. are subject to a surcharge that is dependent on the overall weight of the package.
- Please feel free to contact our Customer Service Team for details about specific items firstname.lastname@example.org.