Please follow the procedure below for returns/exchanges:

1) Call Racquetguys at 1-888-589-6888 / 416-292-8333 or email info@racquetguys.com to get a Return Authorization number (RA#).

2) Write the Return Authorization number clearly on the outside of shipping box. Packages received without an RA# will be refused.

3) Send package to:
 

Canadian Customers U.S.A. Customers International Customers
RacquetGuys (Attn: Returns)
7400 Victoria Park Ave.
Unit 7
Markham, ON, L3R 2V4
Canada
RacquetGuys
3105 Pine Ave.
Unit 3105
Niagara Falls, NY, 14301
U.S.A.
RacquetGuys
7400 Victoria Park Ave.
Unit 7
Markham, ON, L3R 2V4
Canada
  • Returns are accepted within 30 days of the invoice date.

  • Return items must be unused with tags on the original packaging.

  • Customer is responsible for return shipping cost.

  • Canadian customers may use the courier of their choice.
     
  • For USA customers, use the courier of your choice.
     
  • For International customers, please use your country’s Postal Service and check off the “Returned Goods” box in the customs form.  DO NOT use UPS, FedEx, DHL or any other courier (these will be refused).